Reference

Legal framework you depend on every session

When you open an account with us, you enter into a clear set of terms that govern how we handle your account, deposits, withdrawals and personal data.

Account security verified at signupData retention and access rights outlinedPayment method compliance with local law
microtogel88 login Legal framework you depend on every session
REACH OUR TEAM

How to contact us about legal or account concerns

We maintain multiple contact channels so you can reach our support team about account terms, data requests, dispute resolution or security concerns. Response times vary by channel; live chat is fastest for urgent matters. All inquiries are logged and reviewed according to our privacy policy.

Team online

Live Chat

Available 09:00 to 23:00 Jakarta time, seven days a week. Use this for urgent account security concerns, data access requests or clarification on your account terms.

Email Support

Send detailed requests to our compliance team at [email protected]. Expect a response within 24 hours. Best for formal data requests, dispute documentation or records access.

In-Account Message Centre

Log into your account and use the Help section to submit queries directly. We keep a record of all conversations tied to your profile for your protection and our audit trail.

DATA & SECURITY

How we protect your legal rights and personal data

Protecting your account information and transaction history is foundational to our operation. We encrypt all data in transit and at rest using industry-standard protocols.

Encryption & Storage

All account data, including deposit and withdrawal history, is encrypted at rest. Payment credentials are processed by secure payment gateways and never stored on our platform.

Data Retention

We keep account records for seven years after closure for tax and dispute resolution purposes. Personal data unrelated to transactions is deleted upon request or after account inactivity exceeds five years.

Access Requests

You may request a complete copy of your account data, including all transactions, login history and compliance records. Submit via our Email Support channel; we respond within ten business days.

Cookie Policy

We use essential cookies for login authentication and fraud detection only. Analytics and marketing cookies are not deployed. You can disable non-essential cookies in your browser settings without affecting account access.

Account Security

You set a strong password at signup; we recommend changing it every 90 days. Enable two-factor verification in your account settings for an additional security layer. Report any suspicious activity immediately.

Dispute Resolution

If you dispute a transaction, contact our support team with evidence within 30 days. We investigate all claims and respond with our findings within 14 business days of receipt.

Questions about your rights and our legal terms

We collect your full name, date of birth, email address, phone number and payment details to verify your identity and process deposits and withdrawals via DANA, OVO, GoPay or QRIS. This information is required to comply with local law and prevent fraud. We do not collect unnecessary data.

We retain your account records, transaction history and compliance documentation for seven years after closure to satisfy tax and legal requirements. Personal data not tied to transactions or disputes is deleted after five years of account inactivity, unless you request earlier deletion.

Yes. Submit a formal data access request to [email protected] with your account email and reference number. We respond within ten business days with a complete export of your account information, including login records, deposits, withdrawals and any dispute history.

Contact our support team immediately via live chat (09:00–23:00 Jakarta time) or email. We will freeze your account, review login logs and work with you to secure it. If fraud is confirmed, we investigate and process refunds where appropriate under our dispute policy.

No. Your DANA, OVO, GoPay or QRIS payment credentials are transmitted directly to our payment processor and never stored on our platform. We retain only a reference token for future transactions. Your actual payment data remains secure with your chosen payment provider.

Report any disputed transaction within 30 days via our Email Support or in-account message centre. Provide the transaction ID and details of your claim. Our compliance team investigates and responds with our findings within 14 business days, including any refund if the dispute is upheld.

We use essential cookies for session authentication and fraud detection only. No marketing or analytics cookies are deployed. You can manage cookie settings in your browser; disabling non-essential cookies will not affect your ability to log in or play.